Pokit Support Team

1. Community
2. Troubleshooting
3. Won't connect to bluetooth

Hi All,   May I Know what version of the app and what mobile device are you guys using? We know that there is a problem with some Android devices. We'll release an update next week which fixes the ...

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• Pokit Support Team
• February 08, 2019 00:48
• 0 votes

1. Community
2. General Discussion
3. Temperature data logging

Hi All, We'll try and include this feature in the coming updates. We can't promise when exactly, but know that this is definitely in the queue. Thanks for your support.

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• Pokit Support Team
• February 08, 2019 00:46
• 0 votes

1. Community
2. General Discussion
3. Data logger voltage range and other

Hi Wayne,   Thanks for your post.    1) Yes, we are aware of this issue. It will be fixe on the new App release next week. 2) There's no better way to do this, if your fuse is not okay you can alwa...

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• Pokit Support Team
• February 08, 2019 00:44
• 0 votes

1. Community
2. General Discussion
3. Pokit not arriving - no response support or shipper

Hi Rob, Our team sent you a few emails regarding your fuse cover. We are going to send you replacements for that. We'll give you tracking details when available. Our warehouse is back to work after...

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• Pokit Support Team
• February 08, 2019 00:38
• 0 votes

1. Community
2. General Discussion
3. unboxing the Pokit after pickup from customs

Hi Frederic, If you have a Black Pokit the LED won't shine through the plastics of course. The LED works best in the transparent, white and yellow Pokits.   Hi, Ingo in response to your questions. ...

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• Pokit Support Team
• February 08, 2019 00:35
• Edited
• 0 votes

1. Community
2. Troubleshooting
3. Incorrect reading but only when using data logger

Hi All,   This is a known Android Issue. The problem relies on the setting the correct range when in logger mode. We will provide a fix to this problem in a new app release which is due soon.   Apo...

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• Pokit Support Team
• February 04, 2019 00:07
• 0 votes

1. Community
2. Product Feature Requests
3. Offline mode

That is interesting, you should be able to.   May I know what version of the app you are using?    Thanks

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• Pokit Support Team
• January 18, 2019 06:31
• 0 votes

1. Community
2. Product Feature Requests
3. Offline mode

Hi Markus,   Yes, there is an offline mode. The logger mode. Pokit works in standalone mode when it is in logger mode. Just go the logger screen and you can start measuring by pressing the circular...

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• Pokit Support Team
• January 18, 2019 04:12
• Edited
• 0 votes

1. Community
2. Troubleshooting
3. "Ensure your Pokit Meter is powered up,,," Edit: Fixed with firmware update!

Hey guys,   May I know what mobile device are you using? Is the problem related to an Android or iOS App? We'll get our team to look into this.   Thanks for the feedback.

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• Pokit Support Team
• January 16, 2019 00:41
• 0 votes

1. Community
2. Product Feature Requests
3. Faster reaction for continuity mode

Hi PTS, This issue will be addressed in a new firmware release V1.3 that we are about to release with a new App update. The new response time is much much better. Hope this helps. Cheers,

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• Pokit Support Team
• January 16, 2019 00:12
• Edited
• 0 votes