Pokit Support Team

1. Community
2. General Discussion
3. Refund request

Well, this is clearly a problem with the App because it seems your Pokit works. May I know what mobile device are you trying to pair it with? We are aware that some Android devices are having conne...

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• Pokit Support Team
• January 15, 2019 00:16
• 0 votes

1. Community
2. General Discussion
3. Refund request

Hi Clive,  You will need to send an email to support@pokitmeter.com May we know what is the problem with your Pokit?   Thanks!

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• Pokit Support Team
• January 14, 2019 23:46
• 0 votes

1. Community
2. Troubleshooting
3. Battery contact

Hi Jason, Sorry to hear that. can you please send us a photo? Cheers,

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• Pokit Support Team
• January 09, 2019 01:13
• 0 votes

1. Community
2. General Discussion
3. Customs fee and it doesn't work

Hi Clive,   You don't have to pair Pokit with your phone. You have to do it through the app. If you connect Pokit to your phone the device won't advertise anymore and therefore it won't see it. So ...

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• Pokit Support Team
• January 08, 2019 01:15
• Edited
• 0 votes

1. Community
2. Troubleshooting
3. No Bluetooth Identifier - Dead on Arrival?

Hi John,  We got your support email and replied to you. Sorry for the delay in replying. We'll get this sorted soon! Cheers,

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• Pokit Support Team
• January 02, 2019 06:22
• 0 votes

1. Community
2. Troubleshooting
3. Problem with the retractable leads.

Hi John, We saw your email on support and we will get back to you soon. This may be related to a faulty spring. We should be able to replace it. Sorry to hear it arrived damaged.   Cheers,

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• Pokit Support Team
• January 02, 2019 06:21
• 0 votes

1. Community
2. General Discussion
3. Electronic Explorer Pack - - Missing Intro to Electronics Tutorial :)

Hi Rich,   Sorry for the late response. Our team is now working on the intro to electronics tutorial. We haven't had time to prepare it before shipping. But we'll definitely make it. It will be onl...

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• Pokit Support Team
• January 02, 2019 06:18
• Edited
• 0 votes

1. Community
2. Troubleshooting
3. Disconnects / Reconnects

Dear all,   We have forwarded this issue to our Dev Team and we are looking into this problem now. We will keep you updated as soon as we find the issue and release an app update to fix it.  Thanks...

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• Pokit Support Team
• December 17, 2018 00:27
• 0 votes

1. Community
2. General Discussion
3. Holder for Pokit

Hi Ingo,   Thanks for sharing your great work. Do you mind if we post this on our next Kickstarter update?   Cheers.

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• Pokit Support Team
• December 11, 2018 05:49
• 0 votes

1. Community
2. Troubleshooting
3. Incorrect readings from Pokit

Hi Robert, We replied to your support email with instructions.  Thanks

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• Pokit Support Team
• December 11, 2018 05:28
• 0 votes