Customs fee and it doesn't work

Clive Adams

• January 07, 2019 16:35

It cost me a £15.80 in customs fees and Post Office charges. Good start. Then after a lot of messing around to get it to pair with my phone the app just sits there and asks me to en sure my Pokit is powered up. How would one do that? All I have at the moment is a not very pretty key fob which cost me 80 quid. Remind me not to sign up for any of these wonder devices until they actually have a production version that's tested, working and reliable. I feel they should be paying me for my time as a beta tester.

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  Pokit Support Team

  • January 08, 2019 01:15
  • Edited

  Hi Clive,

   

  You don't have to pair Pokit with your phone. You have to do it through the app. If you connect Pokit to your phone the device won't advertise anymore and therefore it won't see it. So to connect to Pokit, make sure your phone is disconnected from Pokit. Then open the App and your Pokit will be listed. Then you just have to press on the name and voila, the app will be connected to the phone.

  So just to be clear, you need to connect to Pokit through the App not using the Phone Bluetooth setting.

  Hope this helps.

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  Clive Adams

  • January 08, 2019 13:37

  Nope. That's what it was doing before I paired the Pokit and it still does it after the Pokit is unpaired.

  My device is showing the Pokit as available in the Bluetooth scan, my device is set to be visible to unpaired devices but the app just sits there with a message to check the Pokit is powered up. It doesn't work.

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  John Battersby

  • January 13, 2019 10:46

  Same problem here, only mine doesn't even show up in the Bluetooth scan listing. I've been trying to contact support for three weeks now and I'm not getting any meaningful replies from them......

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  Clive Adams

  • January 13, 2019 11:15

  They have support? I'm going to ask for my money back under the distance selling act. Total waste of time and money. 

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  Frédéric Wilmus

  • January 16, 2019 14:46

  Kickstarter price: a bit above 50€.
  Customs: a bit under 37€.

  Total price : around 87€ delivered

  "Good surprise"

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  Mel Dundas

  • January 25, 2019 05:09

  My pokit had a circular piece of paper under the battery when shipped. This needs to be removed to power up the device.

  It also came with a spare fuse. There is one installed already in the fuse holder under the battery.

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