Disconnects / Reconnects

Answered

Wayne Seltzer

• November 21, 2018 05:05

Yeah! My pokitMeter arrived today.

It's working!

But, it keeps on disconnecting / reconnecting.

Is this expected?

1

• Official comment

  

  Pokit Support Team

  • December 17, 2018 00:27

  Dear all,

   

  We have forwarded this issue to our Dev Team and we are looking into this problem now. We will keep you updated as soon as we find the issue and release an app update to fix it. 

  Thanks and sorry for the inconvenience.

  Cheers,
• 

  Pokit Support Team

  • November 21, 2018 05:22
  • Edited

  Hi Wayne,

   

  Thanks for sharing your experience with Pokit and glad you liked it.

  It shouldn't be disconnecting and reconnecting, no. But we saw some cases where with Android devices this happens. Are you using Android? May we have your device specifications like the model, operating system version, etc.

  Let us know and we will look into it.

   

  Thanks!

  0
• 

  Wayne Seltzer

  • November 21, 2018 05:13

  Samsung Galaxy S7 (SAMSUNG-SM-G930A)
  Android 8.0.0 (up to date)

  1
• 

  Antoine DANIEL

  • December 03, 2018 17:36

  Hi,

  I just receive my pokit meter and i have the same issue .

  Honor 8

  Android 7.0

  EMUI 5.0.1

  0
• 

  Jacob Burge

  • December 14, 2018 00:12

  I have the same issue also, on a OnePlus 3T Android 8.0.

  0
• 

  Richard Harcourt

  • December 15, 2018 08:24
  • Edited

  Huewei P20 EMUI 8.1.0 EML-L09 8.1.0.130 C706patch01

  similar symptoms every 20-30 seconds or so it disconnects and reconnects a few seconds later

  after the disconnect single blink of the blue led on the pokit and then it reconnects and starts reading temperature about 2-3 seconds later after the blue led blink.

  thanks

  Richard Harcourt

   

  0
• 

  D'Arcy Craig

  • December 21, 2018 19:29

  I just received my Pokit and have the same symptoms. Galaxy S7, Android 8.0.

  0
• 

  Ingo Stiegler

  • December 23, 2018 16:58

  Dear all,

  For an Android device and connection problems

  I have ALWAYS helped the following:

  Open the Android Task Manager

  and exit the PokitMeter app.

  Then restart the app and reconnect.

  -> Connected

  tested on my Samsung S8 and Note 3

   

  I wonder if it works on you and other phones too

  regards

  Ingo

  0
• 

  Ingo Kertscher

  • December 24, 2018 15:42

  Hi,

  My pokit came today and no connection Fuse and Battery checked but not working

  Nomu S30

  0
• 

  Rich V.

  • December 25, 2018 21:50

  Same issue with connection dropping and reconnecting. Samsung Galaxy S7

  1
• 

  Ingo Stiegler

  • December 25, 2018 22:33

  Samsung Galaxy S8 Android 8.0
  checked today:
  - Pokit connected
  - Temperature measurement selected
  - sent by other mobile push messages.
  - Messages are displayed but measurement remains active and will not be interrupted or disconnected.
  Measurement active for min. 5 minutes (after that finished)

  0
• 

  PTS

  • January 10, 2019 23:47
  • Edited

  Same issue on an Galaxy S7 running Android 8.0.0
  Connecting and reconnecting in pretty much every mode that I tested.

  1
• 

  Rich V.

  • January 10, 2019 23:50

  Any idea when this might be addressed? I'd love to actually use my Pokit.

  0
• 

  PTS

  • January 11, 2019 17:24

  I tried it with my HTC 10 also on Android 8.0. The issue happens a lot less on the HTC but does not disappear completely.
  Continuity mode reacts noticeably faster on the HTC.

  Pokit sits about 10cm cm away during these tests.

  0
• 

  Wayne Seltzer

  • February 26, 2019 17:48

  Glad to see there's a fix for this in firmware version 1.4.
  The Pokit app is having trouble updating the firmware from v1.2, though.
  I click "Update to v1.4" and the progress bar moves about half way, stops, then I get the "Not Connected" screen.

  Samsung Galaxy S7 (SAMSUNG-SM-G930A)
  Android 8.0.0 (up to date)
  
  The Pokit is working in multimeter mode.
  
  Ideas on how to get the firmware update to work?
  Thanks,
  Wayne

  0
• 

  Jacob Burge

  • February 26, 2019 22:15

  Just updated the app and firmware using another device to the latest version, try connecting on a OnePlus 3T Android 8.0.0 and get Connected flash on the screen three times followed by a connection failed pop up. Will another app update be required to fix this?
  Thanks,
  Jacob

  0
• 

  Pokit Support Team

  • February 27, 2019 00:46

  Hi Wayne,

  That's because of the fact that you will need a different phone to update Pokit's firmware. If it keeps disconnecting every 30sec as we have seen, you won't be able to update the firmware using your device. Try updating the firmware using a different phone and then update the app on your Galaxy S7 and it should work. The Galaxy S7 is one of the phones we bought to get all this sorted and is the one we tested it the most.

   

  Jacob,

  So you managed to update the firmware using another device. Have you also updated the app on your OnePlus? Thanks.

  0
• 

  Jacob Burge

  • February 27, 2019 08:46

  Yes, Pokit firmware version is 1.4 and app version is 1.0.1.

  0
• 

  PTS

  • February 27, 2019 16:37
  • Edited

  So there is no way to resolve this issue without owning a second phone?!

  0
• 

  Wayne Seltzer

  • February 27, 2019 17:20

  > Hi Wayne,
  > That's because of the fact that you will need a different phone to update Pokit's firmware. 
  
  Oh, OK. That makes sense.
  I used an iPhone to update my Pokit to 1.4 and now it is working fine with my Samsung Galaxy S7.
  Thanks for fixing the problem!
  
  Now I can use the Pokit in my classes and cast the phone screen to the projector.
  
  Thanks,
  Wayne Seltzer
  ATLAS Institute
  University of Colorado, Boulder

  1

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