Support not responding

Florian Steinkellner

• April 25, 2023 07:59

How can it be, that there are month old posts in this community, that have not been answered? I have many of the same problems described in posts by previous users and there is just no response from the company at all… this is very unprofessional and lets many users down.

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  Pokit Support Team

  • May 11, 2023 01:54
  • Edited

  We don't police the community very strongly, we come onto the forum and chime in every now and then however if you need a fast reply the best thing to do is submit  a support request and we will get back to you within 1 week (normally faster).

  https://help.pokitmeter.com/hc/en-us/requests/new

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  Stephan Stange

  • May 29, 2023 12:21

  If you would answer posts in the community that would help everybody. The customer can find answers easily and the customer support does not have to answer same same questions over and over...

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  John Clark

  • May 29, 2023 14:02

  Agreed - Just the attitude of the support team post speaks to the lack if customer focus. if you have a support mechanism available it costs you not to use it.

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