Last update: 24 October 2022
Pokit Pro is now available and shipping on the Pokit Shop!
The Pokit Team has worked tirelessly to make Pokit Pro a reality and build a high-quality product. We started Pokit Pro production in October '21, and our first pre-orders started to ship in December 2021.
SHIPPED
Orders fulfilled with tracking numbers assigned:
- Kickstarter Super Early Bird pledges
- Kickstarter Early Bird pledges
- All other Kickstarter pledges*
- All IndieGoGo orders*
- All webshop pre-orders*
If your order falls under one of these categories, and you have not received a tracking number, please submit a support request so that we can assist further. Please note that it can take up to 4 weeks for your order to be delivered.
All pre-orders have now been fulfilled!*
Thank you for your ongoing patience and support since Pokit Pro pre-orders began in late-2019! We hope you all enjoy using your Pokit Pros, and look forward to hearing your feedback!
*Some orders needing additional shipping information or to countries unable to be shipped to have not been shipped yet. If your order falls in one of the categories that has been shipped, please submit a support request.
Comments
41 comments
I must have been lucky with German customs.
Did they give a reason?
The problem is not the German customs, the Bundesnetzagentur doesn't allow this product to be used in Germany, accordingly to §28 VO (EU) 2019/1020. Maybe some EMC problem, don't know. So that's a real show-stopper.
I‘m waiting since Sept. 12 2020. It‘s a PRE-ORDER one, ordered from Germany.
No hope yet??
Arnd Liman no info from customs? I ordered 10.03.2020 and got mine in mid July.
@Björn Will: No answers for my questions in the last months. Last email was June 10. this year: „ FINAL: Pokit Pro Shipping Address Confirmation“. And then nothing.
I got an answer from Lachlan: „Your order is confirmed to be a part of our next batch of shipments. We are just awaiting new stock to arrive within the next 2-3 weeks.“
So it will hopefully arrive soon :-)
Lachlan M
I think my Pokit is lost, it's not allowed to be imported and it's not allowed to be sent back. You'll need to send another one to me with updated papers.
Matthias Dübon Apologies for the inconvenience here - we are currently working on a solution for the issues importing into Germany. Please submit a support request with us if you haven't already so we can know that your order has been held up: https://help.pokitmeter.com/hc/en-us/requests/new
My Pokit Pro finally arrived last week. I had to pay 25 € for german customs. Is this correct? Thought it was included in „Postal“.
Hi Arnd Liman, we do not collect any VAT/customs fees at checkout, so customers are required to pay any VAT/customs fees charged when orders are processed through customs.
Ok, thank you. I‘m happy that the device has arrived now! :-)
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