Pokit systematically disconnets and reconnects

TheGoodestBoi

• May 05, 2021 15:43

I just got my Pokitmeter and followed the steps in the user manual to set it up correctly.

Now I started measuring stuff and I noticed a very big delay and it seemed the pokit worked fine after that for about thirty seconds before again acting weird and not delivering data.

I then went to the devices menu in the app. I saw the v1.5 Update and thought that this would surely fix the problem. But then I noticed that the pokit disconnets and reconnects to my Huawei P20 pro in exact 30sec steps. So every 30 seconds it disconnects and automatically reconnects, stopping the update process every time.

 

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  Lachlan M

  • May 06, 2021 23:25

  Hi TheGoodestBoi,

  Sorry to see that you are having issues with your Pokit Meter. So is what's happening is that you are trying to update your firmware and it disconnects midway through updating? 

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  Robert Prz

  • June 11, 2021 08:21

  Hi TheGoodestBoi, try to use it with different phone if you can, I've updated firmware on my PokitMeter and it stopped working with my phone (no measurements visible) but it works ok with one of my old phones still, not ideal solution but can use it, PokitMeter promised app fix months ago but nothing happened. Hope you get it working ok.

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  Amazonspeeder

  • February 26, 2022 16:34

  I have the same problem and have not been able to use my pokit device because of this issue.
  I have tried to update my device with the newest firmware V1.6 and it just shuts off during update.
  I have the newest app firmware V1.1.0

  I've tried to use an older phone Samsung S7 but it doesn't even connect to the new app it does work with the older generation app but does not update to V 1.5 in the older app same problem keeps doing a reconnect every 30sec.

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  Lachlan M

  • February 28, 2022 06:03

  Hi Amazonspeeder, sorry to hear that you're having issues here. Have you tried using a new battery? What may be happening is that the device might have enough battery to operate but is dying in the middle of the firmware update.

  We have seen this issue previously with Samsung devices, so it would be worthwhile trying to update with another Android or iOS device.

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