"Ensure your Pokit Meter is powered up,,," Edit: Fixed with firmware update!

Answered

Serge Tremblay

• January 09, 2019 11:59

When I don't use it for some hours, I always receive this message from the app: "Ensure your Pokit Meter is powered up,,,". Pokit doesn't advertise anymore on BLE scan. It seems to fall into deep sleep or simply freeze. The only way to solve this is to remove the battery and put it back on. Then it start advertising again and can be connected to the phone.

Is the watchdog is activated to reset the unit when it freeze? I already changed the battery but same problem. Since there is no power switch, removing the battery every time is not really convenient.

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  Zoroaster Kagami

  • January 10, 2019 07:11

  me too...

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  Pokit Support Team

  • January 16, 2019 00:41

  Hey guys,

   

  May I know what mobile device are you using? Is the problem related to an Android or iOS App?

  We'll get our team to look into this.

   

  Thanks for the feedback.

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  Zoroaster Kagami

  • January 17, 2019 08:45

  i have tried iOS 12.1.2
  device : SE and iphone 7
  both, not working

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  Markus Helmers

  • January 17, 2019 11:51

  Hello,

  I also had problems to connect to my android phone.

  Just a restart of the phone solved the problem !

   

  Markus

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  Serge Tremblay

  • January 19, 2019 12:32

  I have many andoid devices, the one I use the most is a LG V20. When the problem arise no device can see pokit including Windows PC, laptop and BLE scanner. So the problem do not came from the phone side. I have tighten the battery contact and it works a lot better now. Many days without any problem.

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  Ted Timmons

  • January 22, 2019 02:03

  Mine wasn't working, I rebooted and it works.

   

  Android 'P', Pixel 3.

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  Frédéric Wilmus

  • February 09, 2019 14:15

  Same here.
  The phone "sees" the Pokit by scanning arout it (and non, I'm pairing the Pokit this way, just looking at...).
  I rebooted the phone, I rebooted the Pokit, no improvement.

  It worked previously.
  
  I'm more and more disappointed after the "customs' incident" :-/

   

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  Frédéric Wilmus

  • February 21, 2019 13:09

  After reading the comments here, I tried something easy.
  In fact, I allowed the localisation permission to use the BLE, as requested, BUT, I didn't activate the localisation in the menu.
  I tried that ans.... Shazaaaaam, no more [sentence of the dead].

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  Pokit Support Team

  • February 25, 2019 05:45
  • Edited

  Hi All,

  We are trying to identify what the problem is with those who cannot even list their Pokits on the App. The best way to make sure that Pokit is working is to install a Bluetooth Scanner App. An example of this for iOS could be the BLU Tool App: https://itunes.apple.com/au/app/blu-tool/id1013013325?mt=8

  Once you install it you can start scanning for devices and Pokit should show up on the list like shown on the image below.

  If the Scanner shows Pokit listed but you can't see it on the Pokit App, then the problem is related to the Bluetooth permissions.

  If you don't see Pokit on any of the apps, then it could be that Pokit is connected to a different device. Remove the battery and make to reset Pokit and the scan again.

   

  Hope this helps. 

  Cheers,

   

  

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  Serge Tremblay

  • February 27, 2019 13:40

  The firmware update did fix this problem. Thank you very much I really like this product.

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