No Bluetooth Identifier - Dead on Arrival?
I was very excited to have received my new Pokit last week, but unfortunately I am unable to get the unit to work. It is not showing up as a device in my Bluetooth devices list, and as such I am unable to connect to it.
I have removed the insulator tab from underneath the CR2032 battery and checked that the battery contacts appear to be making good contact with the battery.
I have measured the battery and it is a healthy 3.1 volts. I have continuity checked that the fuse is in tact and replaced it carefully. I am unsure what else I can try, as my understanding is that at this point, the unit should be visible to be discovered by my phone.
I am trying to connect to an iPhone 6, but I have also tried to connect to an iPhone X and this is unable to detect the unit either. The App is installed and functioning, but it cannot detect the Pokit.
Currently the unit appears to be Dead on Arrival. Has anyone else had this issue where their Pokit is not even presenting a Bluetooth identifier?
Any suggestions would be gratefully received, as I am not having much luck getting a reply from the Pokit Support Team. Thanks.
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Hi John,
We got your support email and replied to you. Sorry for the delay in replying.
We'll get this sorted soon!
Cheers,
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I have the exact same problem. According to the directions, there's supposed to be an LED that illuminates on the pokitmeter as well but I've got nothing. I contacted the support team several times but have received no help whatsoever. Very disappointing.
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I'm sorry to hear you have the same problem. I appreciate that this is a new kick-starter product and therefore there are going to be a few teething problems, but the biggest frustration is the lack of support. I have raised three separate help tickets and only had two replies in three weeks. I'm still no further forward as no one from Pokit Support has been able to provide any suggestions. I suspect I just have a faulty unit, but it would be helpful if they would reply to my messages and instruct on how to proceed.
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I have same problem. Sometimes It works for a while and than it stops. I found out that the battery clip has a bad soldering. I sent a mail to support and many times a reminder but no respond from them. Hopefully this helps
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Hi Erwin,
May we know what mobile device are you using? We know there are a few issues with some Android devices. This is currently being fixed with the new App update and firmware update being released during this week.
Hi John,
We got your returned Pokit and we can confirm that there is no problem with it. We managed to get a connection with all the devices including an iPhone X and we sent you a video of it working normally. Our team will be in touch with you to ultimate details.
Thanks All.
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Hi All,
We are trying to identify what the problem is with those who cannot even list their Pokits on the App. The best way to make sure that Pokit is working is to install a Bluetooth Scanner App. An example of this for iOS could be the BLU Tool App: https://itunes.apple.com/au/app/blu-tool/id1013013325?mt=8
Once you install it you can start scanning for devices and Pokit should show up on the list like shown on the image below.
If the Scanner shows Pokit listed but you can't see it on the Pokit App, then the problem is related to the Bluetooth permissions.
If you don't see Pokit on any of the apps, then it could be that Pokit is connected to a different device. Remove the battery and make to reset Pokit and the scan again.
Hope this helps.
Cheers,
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