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Troubleshooting

Severjan Delliehausen
Pokit Pro is flashing 18 times Blue than three times red with three beeps and then about six times fast yellow. And I can’t connect to the app. When charging it can connect to the app, but as soon as I disconnect it from power the connection to the app breaks off again. Left it charging for hours and then tried again but still the same result. No connection while not charging. Reset with 15 seconds holding the button does not help. When trying to reset, the led starts to flash yellow after ten seconds with beeps, after 15 seconds nothing else happens and the situation remains the same. Is there a solution for connecting to the app?
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Comments

4 comments

Date Votes
  • Ezra C

    Hi Severjan Delliehausen,

    We have replied to your support ticket via email.

    1
  • cyb3rn0id

    Hi, I've the same issue. 

    0
  • Ezra C

    Hello cyb3rn0id

    If your Pokit Pro is advertising as “ProEOL”, then it is likely that the Pokit Pro wasn’t correctly set out of test mode before it left the factory (due to a now fixed issue in the logic on the testing machine), the good news is your unit is still ok because the only effect that this should have had is to not have updated the test mode correctly. The other good news is this issue can be fixed in the field by you.
    To fix it, first, have the Pokit Pro plugged in to charge and download “Simplicity Connect” from either Apple or Google app store (versions are available on both platforms).
    In Simplicity Connect, follow the below instructions:
    1.    Simplicity Connect will automatically search for nearby BLE devices, in order to refine your search, you can use the filter option to look for devices with “ProEOL” or "Pro" in their name.
     
     
    2.    Once you have found the target device select connect
     
    The Test mode can be reset by writing the following two commands (one after the other) in the BLE characteristic shown in the image below:
    1.    ControlVar,0
    2.    PRMSAVE
     
    Figure 1 – BLE Characteristic
    If you make a mistake and type an invalid command the BLE connection will drop, and you will have to start again.
    Once the unit test state is reset, to confirm the Pokit Pro is working correctly you can rescan for devices and the Pokit Pro should now advertise as “PokitPro” (you may need to disconnect to scan for the name change).
    Make sure to disconnect from the Pokit Pro or close the “Simplicity Connect” app otherwise the Pokit app will not be able to scan for the Pokit Pro.
    Apologies for the inconvenience.
     
    If the issue persists, please submit a support ticket: https://help.pokitmeter.com/hc/en-us/requests/new
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  • Sean Quirk

    I've just received my pokit pro (Dec 2024) and it has the issue described above so it's not fixed. Following these instructions has resolved it.

    0

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